Returns + Exchanges
We hope you love your pieces as much as we love making them. But sometimes things don't work out, so we're here to make the return or exchange process as easy as possible.
Return + Exchange Policy Details:
We will gladly accept like-new product for return or exchange for any reason as long as it is shipped back (label is scanned) within 30 days of receiving it. Please note:
Original shipping costs are non-refundable.
For Exchanges: We always offer free shipping on exchanges. Please email our Care Team to initiate an exchange.
For Returns: The cost of the $6 return label will be deducted from the refunded amount
For all returns, the shipping labels must be used / scanned in by USPS within 10 days of receiving the email containing the return shipping label. After that, the label is automatically voided.
For Repairs: Email our Care Team if you need a repair on your piece. The cost of any broken chain repairs are free during the first 30 days of receiveing your jewlery. After 30 days there will be a small charge for the cost of the chain and shipping label.
Please Note: Customized pieces are not eligible for exchangers or returns.
Orders outside of the U.S.: Unfortunately we cannot offer exchanges on international orders, but we do accept returns.
Your refund will go back to the original method of payment used to make the purchase. We usually process returns quickly, but just in case, please allow up to 7-10 business days from when we receive the items for your account to be refunded.